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FAQs

Is there a minimum order?

There is a £100 minimum order, but this price includes set-up and delivery.

How long will it take for my items to be ready?

Turnaround time is normally 10-14 days from approval of sample; however, we are fully aware that sometimes you require your items urgently, and we will do everything we can to get your order to you in time.

Do you embroider on customers own garments?

We can embroider or print onto customers own garment’s, but you must be aware that very occasionally a problem may occur and even though we endeavour to put things right we cannot be held responsible.

Are all logos suitable for embroidery?

The vast majority of logos are suitable for embroidery but on a rare occasion they may not be, we can always come up with a solution by editing the design or using print as an alternative.

Can I see samples?

Samples are available to for sizing and colour  purposes, however blank product  and delivery charges will apply. Samples can then be returned to be used as part of your order. Please note we do not offer refunds for samples

Can I return my items?

Please make sure correct size and colours are ordered as all customised items with either embroidery or print cannot be returned or refunded.

What type of image can you use?

Any good quality clear image can be used, vector images are preferable.

Do you have a showroom?

We now operate online only, but you can email or phone us any time 9.00am - 5.00pm Monday to Friday if you'd like help from one of our team.